[Bb-Outage] Fw: BB90352 Critical Severity Outage (Update) for BlackBerry All service for subscribers of *The Americas Network (MULT)

[Jeff.Long at millenniumchem.com]

Blackberry Outage

A component of the network infrastructure is experiencing a service 
interruption.

Service Affected: BlackBerry All service for some *The Americas Network 
(MULT) subscribers in the following locations: The Americas,

Summary: BlackBerry Network Infrastructure

Impact: BlackBerry subscribers may be unable to send or receive messages. 
Subscribers may also be unable to register their device, roam in another 
location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the 
BlackBerry Internet Service web site or perform activities such as 
creating new accounts, accessing their Internet mailbox, integrating 
third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and 
BlackBerry-enabled devices that require a new PIN may be unable to receive 
the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry 
Infrastructure.

Wireless service providers and device resellers may be unable to use 
BlackBerry administration web sites or perform activities such as creating 
subscriber accounts or provisioning services for subscribers. [0491]

Ticket Number: BB90352

Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
Downtime Duration: Ongoing
% of Subscribers Affected: 50.00 (estimated)

Cause: To Be Determined

EST =   GMT - 5 hours
EDT =   GMT - 4 hours
AEST = GMT + 10 hours
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