[Bb-Outage] BB90360 Medium Severity Outage (Correction: Restoral) for BlackBerry Service Book Provisioning service for subscribers of *The Americas Network (MULT)

[Jeff.Long at cristalglobal.com]

Blackberry Outage

A component of the network infrastructure experienced a service 
interruption which has now been resolved.

**** Correction to: Subscribers Affected ****

Service Affected: BlackBerry Service Book Provisioning service for some 
*The Americas Network (MULT) subscribers in the following locations: The 
Americas,

Summary: BlackBerry Provisioning Service

Impact: BlackBerry devices may experience delays in receiving new service 
books during the incident.

Ticket Number: BB90360

Incident Window Start Date and Time: 11 February 2008 23:11:00 (EST)
Incident Window End Date and Time: 12 February 2008 01:00:00 (EST)
Downtime Duration: 1  hour(s) and  49 minute(s)
% of Subscribers Affected: 3.60 (estimated)

Cause: RIM Software Reported Error

EST =   GMT - 5 hours
EDT =   GMT - 4 hours
AEST = GMT + 10 hours
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