[Bb-Outage] RIM Asia-Pacific BIS Upgrades/Outages -June 21 - 22, 2008

[Joe C Sanders]

Three scheduled outage periods for the Asia Pacific regions this coming
weekend.
 
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1. Maintenance Summary: BlackBerry Internet Service v2.5 - database
administrative maintenance 

Impact: BlackBerry Internet Service subscribers may be unable to send or
receive messages, view email attachments, or request to see "more" text
during the maintenance. [0210] 

Ticket Number: BBCHG35872 

Change Window Start Date and Time: 21 June 2008 15:00:00 (GMT) 
Change Window End Date and Time: 21 June 2008 19:00:00 (GMT) 
Estimated Duration of Service Impact: 0 hour(s) and 4 minute(s) 
% of Subscribers Affected: 100.00 (estimated) 

Purpose: Database Configuration 

EST = GMT - 5 hours 
EDT = GMT - 4 hours 
AEST = GMT + 10 hours

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2. Maintenance Summary: BlackBerry Infrastructure - database administrative
maintenance 

Impact: BlackBerry subscribers may be unable to send or receive messages
during the maintenance. Subscribers may also be unable to register their
device, roam in another location, or use other services such as Internet
browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry
Internet Service web site or perform activities such as creating new
accounts, accessing their Internet mailbox, integrating third-party email
accounts, or viewing email attachments during the maintenance. 

Devices may not receive new service books during the maintenance. BlackBerry
Connect and BlackBerry-enabled devices that require a new PIN may be unable
to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry
Infrastructure during the maintenance. 

Wireless service providers and device resellers may be unable to use
BlackBerry administration web sites or perform activities such as creating
subscriber accounts or provisioning services for subscribers during the
maintenance. [0351] 

Ticket Number: BBCHG36007 

Change Window Start Date and Time: 21 June 2008 15:00:00 (GMT) 
Change Window End Date and Time: 21 June 2008 19:00:00 (GMT) 
Estimated Duration of Service Impact: 0 hour(s) and 4 minute(s) 
% of Subscribers Affected: 100.00 (estimated) 

Purpose: Database Configuration 

EST = GMT - 5 hours 
EDT = GMT - 4 hours 
AEST = GMT + 10 hours
 
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3. This message is to inform you of scheduled network maintenance. 

Maintenance Summary: Email roaming connectivity interruption to accommodate
Americas BlackBerry Infrastructure administrative maintenance 

**** Correction to: Impact, Maintenance Summary **** 

Impact: BlackBerry subscribers using their home SIM card when roaming in
another location (GRX roaming) are not expected to be affected by the
maintenance. BlackBerry subscribers who switched to a local SIM card when
roaming in another location (Relay roaming) may be unable to use BlackBerry
services during the maintenance. [0379] 

Ticket Number: BBCHG36098 

Change Window Start Date and Time: 22 June 2008 06:00:00 (GMT) 
Change Window End Date and Time: 22 June 2008 10:00:00 (GMT) 
Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s) 
% of Subscribers Affected: 100.00 (estimated) 

Purpose: RIM Software Upgrade 

EST = GMT - 5 hours 
EDT = GMT - 4 hours 
AEST = GMT + 10 hours
 
Joe C. Sanders
jsanders at masterimage.net
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