[Bb-Outage] Confirmed outage

[Bob Fronk]

Just received this from my ATT rep.

 

Sent: Wednesday, June 18, 2008 8:30 AM

> Subject: FW: SIR level 1 Unplanned Update External Partner 

> TT000007257842

> 

> I just received this a moment ago.  RIM has an issue in the Southeast 

> where they are moving all data traffic through a different data
center.  They are working on this now.

> 

> I will keep you posted as I receive additional information.

> 

> Users affected will receive a lower case "edge" or "gprs" on their
device screen.

> 

> 

> 

> -----Original Message-----

> > Sent: Wednesday, June 18, 2008 8:21 AM

> > Subject: FW: SIR level 1 Unplanned Update External Partner 

> > TT000007257842

> 

> Some customers with RIM Blackberry devices are not able to access RIM 

> services from their device. Customers are complaining of lower case 

> gprs and edge. The MNOC is working on moving traffic to other data 

> centers this morning. This outage is affecting all Southeast markets.

> 

> Updates to follow.

> 

 

 

From: bb-outage-bounces at dataoutages.com
[mailto:bb-outage-bounces at dataoutages.com] On Behalf Of Win Decker
Sent: Wednesday, June 18, 2008 8:34 AM
To: BB-outage at dataoutages.com
Subject: [Bb-Outage] Confirmed outage

 

Trouble Ticket Number: TT000007257842

Severity: High

Description of Issue: Degradation of RIM Blackberry services

Location of Issue:  Southeast Markets  and surrounding areas

Start Time: June 18, 2008 3:25 AM PDT

Symptoms you MAY experience: Blackberry users may be unable to send or
receive messages or may have difficulty connecting to the RIM network

Estimated time of repair: Unknown

 

UPDATE: This is now a High Level Outage. It is affecting all of the
Southeast Markets

 

Technicians are working towards resolution as quickly as possible. We
are sorry for any inconvenience that this may cause. Thank you for your
patience as we work towards resolving this issue. If you have any
questions, please contact Enterprise Technical Support at
888-334-3787+PIN for more information.

 

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