[Bb-Outage] Update: Any BES issues in Charlotte area?

[Russell Pool]

From AT&T

Tue 6/24/2008 10:17 AM

Trouble Ticket Number: TT000007322467
Severity: High 
Description of Issue: Degradation of GPRS service
Location of Issue:  Huntsville FL, Daytona FL, Greensborough S.C., Raleigh N.C.and Charlotte N.Cand surrounding areas
Start Time: June 24 2008 5:26 AM EDT
Symptoms you MAY experience: Some GPRS customers may be unable to connect to the network, and may be unable to pass data.
Estimated time of repair: Unknown

Russell Pool
Enterprise BlackBerry Administrator
Helpdesk / Solution Center
ChoicePoint INC
1000 Alderman Drive
Maildrop 70-R
Alpharetta, GA 30005
678-893-9272 (w)

For Blackberry or PC Assistance, please call 770-752-3201 or email solution.center at choicepoint.com for service


-----Original Message-----
From: bb-outage-bounces at dataoutages.com [mailto:bb-outage-bounces at dataoutages.com] On Behalf Of Bla1ze
Sent: Tuesday, June 24, 2008 1:24 PM
To: Data Network Outage Notification List
Subject: Re: [Bb-Outage] Update: Any BES issues in Charlotte area?

The issue is based on AT&T's GPRS network, all devices are affected not just RIM devices, the ticket number is TT000007322467 and is bound to the south east region alone. Timeframe for repair is still yet TBD.


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-----Original Message-----
From: "Brock, Anthony D." <tonybrock at parkerpoe.com>

Date: Tue, 24 Jun 2008 13:07:53 
To:"Data Network Outage Notification List" <bb-outage at dataoutages.com>
Subject: [Bb-Outage] Update: Any BES issues in Charlotte area?


External Signature 
 
 
AT&T has confirmed an issue communicating with RIM at this time.  I do not know how widespread this issue may be. 
  
 
 
----------------
 Tony Brock 
 Senior Network Engineer 
 
  <http://www.parkerpoe.com/images/logo_small.jpg> 
 Three Wachovia Center | 401 South Tryon Street | Suite 3000 | Charlotte, NC 28202 
Phone: 704.335.9535 | Fax: 704.335.9780 | www.parkerpoe.com <http://www.parkerpoe.com>  | map <http://maps.google.com/maps?q=401 South Tryon Street%2CCharlotte%2CNC%2C28202%2CUnited States> 
 
 
From: Brock, Anthony D. 
 Sent: Tuesday, June 24, 2008 12:48 PM
 To: 'Data Network Outage Notification List'
 Subject: Any BES issues in Charlotte area? 
  
Charlotte, NC 
AT&T 
  
Cannot connect to EDGE (GSM only)  
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